A misspelled custom field means your lead gets a broken message. That’s a bad first impression you can’t take back.

Now, valid custom fields stand out in Messenger, campaigns, templates, quick replies, call scripts, voicemail, and workflows. Invalid ones are highlighted in red, with a hover tip explaining why. Even better, type < and pick the right field from the list instead of guessing the spelling.

Now, every text is exactly how you meant it.

You’ve got a motivated seller on the line. The last thing you need is choppy audio or a dropped connection. Now, you won’t get either.

Hear Every Word

Your calls now sound better automatically. We’ve added a Call quality setting and switched every account to Auto, so you get the clearest audio your connection can handle without lifting a finger.  It applies to every call you make, 1:1 and dialer, and your very next call picks it up. If your internet is slow, choose Low to keep the call steady. If you’re on a strong connection, choose High for the crispest audio possible.

Clearer calls. Better conversations. More deals.

Stay on the Call

Wi-Fi drops happen. Losing the lead shouldn’t.

If your connection blips, your call now reconnects automatically. No redial, no awkward “sorry, you cut out.” The call button and the dialer Online switch also show exactly what’s happening, with tooltips that tell you when you’re connecting and when something needs your attention. And while a 1:1 call is active, the call button stays locked until you wrap it up, so you’ll never accidentally dial two leads at once.

Say goodbye to silent call failures.

Get Past the Phone Menu

“Press 1 for an agent” no longer stops your dialer campaign.  Press digits on any active dialer call to navigate IVRs, reach extensions, and get to the right person. It works exactly like the keypad on your 1:1 calls.

Submitted your Brand registration? You don’t have to sit and wait. Place 1:1 calls on your messaging numbers while your brand is in review, and buy more 10DLC numbers from the Messaging campaign setup so they’re ready the moment you’re approved.

Until now, search covered names and phone numbers. Now, it also covers addresses, emails, parcel details, and every custom field you’ve set up. And when you already know what you’re looking for, you can point search at a single field instead of the whole contact.

A search field that looks where you point it

Click Advanced search and you’ll see two sections.

• Broad search works the way it always has. Name and phone are both on by default, so you can click the search box and just start typing.
• Detailed search narrows to one field at a time: email, a piece of an address, a parcel detail, message content, or any custom field. Scoping to a single field is what keeps results fast on large accounts.

Your choice sticks. The field you pick carries across sessions and between Messenger and Contacts, so you don’t reset it every time. A summary line above your results shows which field is selected, what it expects, and how many matched.

Search inside the conversation

Message content search is live in both Messenger and Contacts, under Detailed search alongside address, email, and custom fields. Instead of finding a contact by their details, you can find them by what was actually said in the conversation.

It understands related forms of a word, so searching selling also turns up sells and seller. And your filters still apply, so Unread, Missed calls, and Unreplied keep working alongside it. By default it leaves campaign text out, so one template sent to hundreds of contacts doesn’t bury the reply you’re looking for. Switch to All messages to include it.

How matching works

Names and phone numbers still match on a fragment, so har finds Harold exactly as it does today.

The new fields match whole words instead, with each value split at its punctuation. That means 9549 Elbow Lake Rd answers to elbow, and a dashed APN answers to its middle section. It also means tam won’t find Tampa Bay, and a ZIP needs all five digits.

Search by address, parcel, or your own fields

• Street, city, state, and ZIP. Each one covers both the property value and the mailing value, so it doesn’t matter which one you stored it in.
• States take two letters. FL or CA returns results without needing a third character.
• Parcel details for land investors. APN, parcel county, parcel acres, and parcel state each get their own option under Address.
• Custom fields under their own names. The seven you use most appear first, and “Show more” opens the rest.

Attaching media is more predictable, and you can see what it costs while you build the message.

• Attachments accumulate. Adding another image adds it to your selection instead of replacing it.
• Cost as you build. The counter switches to MMS and updates as attachments come and go, so you know the cost before you send rather than after you check your usage.
• Files or voice, one at a time. Attaching a file pauses recording and starting a recording pauses attaching, with a tooltip explaining why.

Message limits went up across the app. They differ by surface, because each one gets used differently:

• 1:1 conversations: 10 segments, up from 2. Applies in Messenger, Contacts chats, and workflow messages.
• Quick replies: 5 segments, up from 2, with a heads up if one runs long.
• Message templates: 3 segments, up from 2, with the cost shown before you save.

If you run more than one brand, you have been juggling more than one login. Separate credentials, separate tabs, and a sign-out every time you need to check on another business.

With our new multi-account structure. Link all of your brands under one account, see them together, and move between them without signing in and out.  Your account team gets your brands connected, and from there everything lives in one place.

• All your brands in one dropdown. Open your profile menu and every brand linked to your account is right there, each showing its name and how many sub-accounts it has. No more hunting for the right login.
• Each brand keeps its own identity. Brands are not just seats. Every brand keeps its own registered sender identity, its own phone numbers, and its own sub-accounts, so nothing gets blurred together across the businesses you run.
• Jump into any brand in one click. Open any brand in a new tab straight from the dropdown. Your main view stays open in the original tab, so you can hop between brands without losing your place.
• Billing that fits how you are set up. Keep each brand on its own card, or bill everything centrally. Your account team sets the model that matches your contract, and each brand’s plan and rate show up correctly on its own Membership page.

Every Messenger page features a single, unified Filters panel. You can easily combine multiple parameters to drill down into your leads:

• Include or exclude specific labels
• Filter by response date, area code, or marketing campaigns
• Sort by groups, favorites, or closed deals

Build a filter that perfectly targets your hot leads and save it. Saved filters now live in your left-side menu. Build it once. Use it forever.

Data integrity makes or breaks your ROI. We’ve introduced real-time field validation to ensure the health of your database when uploading new lists.

• Inline warnings: During the mapping phase, the system instantly scans your CSV and flags errors, like phone numbers accidentally hiding in the “Property Address” column. Catch mapping errors before the import executes.

We have heavily optimized the app under the hood, so it moves as fast as you do.

• Faster startup: Reduced app load speed opens the app much quicker.
• Smoother navigation: Experience smooth transitions when switching between conversations, windows, and tabs.
• Improved list handling: Enjoy snappy responsiveness when managing labels and navigating large contact lists.

We have upgraded our Answering Machine Detection (AMD) to give you greater control. You can now configure the AI to balance speed versus accuracy based on your campaign data.

• You Set the Rules: Choose from 5 distinct settings ranging from “Fastest Connection” to “Highest Accuracy.”
• Reduce Wasted Time: By tuning the AI to your specific campaign needs, your agents spend less time listening to voicemail and more time engaging with live contacts.

We have improved the logic behind our dialer to ensure you remain compliant without manual intervention.

• Automatic Time Zone Protection: The system now cross-references area codes and automatically prevents calls outside of the 8:00 AM – 9:00 PM window.
• Local Number Priority: We now route calls through numbers that match your contact’s area code, a strategy proven to increase answer rates.
• Smart Retries: The system prioritizes new leads and intelligently spaces out retry attempts (max 3 per day) to prevent “burning” your leads and to align with spam mitigation best practices.

We have enhanced the interface to provide transparency into exactly what is happening with your campaigns.

• Clear Status Updates: If a campaign pauses, you will see exactly why—whether it’s a daily limit, business hour restriction, or number capacity issue.
• Easier Provisioning: You can now acquire phone numbers directly inside the campaign setup screen, streamlining your workflow.

We have expanded our compliance engine to cover more languages and more channels, ensuring you stay within carrier guidelines regardless of how you communicate.

• Multilingual Content Validation: Our real-time content validation now supports Spanish and other common languages used in the US market.
• Omni-Channel Protection: We have extended our validation checks to cover every touchpoint in the platform. Content protection now applies to:
  • 1:1 Messaging
  • Campaign Blasts
  • Voicemail Drops (VMDs)
  • Scheduled Messages
  • Contact Workflows

• AI-Powered Compliance Monitoring: Our system now proactively scans your Contact Workflows and Message Templates to ensure they align with your registered campaign use cases. This helps prevent accidental non-compliance before you even click send.

Choosing the right phone number for a specific task just got faster. We’ve added visual indicators to the outbound number selector so you never have to guess a number’s capabilities.

• Instant Clarity: New icons appear next to each phone number in the dropdown menu.
• Know Before You Select: See at a glance if a number is SMS/MMS enabled, Voice enabled, or Both.
• Workflow Efficiency: Whether you need a Dialer-only line for calling or a full-capability number for texting, you can identify and select the correct line instantly.

We have aligned our calendar system with modern industry standards to ensure better accuracy across timezones.

• Automatic Timezone Detection: All calendar events now automatically display in your browser’s local timezone. You no longer need to make manual adjustments—if you travel or work remotely, your calendar adapts to you.
• Cleaner Navigation: We improved the visual transitions between months in “Week View,” ensuring abbreviated months and year formatting are always displayed correctly.

Our improved filtering system gives you the power and flexibility to create follow-ups based on intent or lack thereof.

• Include or exclude: You can now use this advanced logic to target your audience precisely. Easily stack, combine, and exclude lists by labels.
• Push anywhere: Once filtered, send your list directly to a new campaign, the dialer, a new group, or Zapier — all from one place.
• Smarter sorting: Area codes are now sorted logically in the filter so that you can quickly establish local presence.

Your campaigns are now perfectly organized, so that you can find what you need in seconds, not minutes.

• One place for paused Campaigns: All paused Campaigns (both Standard and Keyword) now live together in one dedicated “Paused” folder.
• Cleaner Completed folder: Keyword campaigns also get their own Completed folder, just like your other campaigns.
• More quick follow-ups: You can now create follow-up campaigns and push contacts directly from your Keyword campaigns.

The platform now feels noticeably faster and more responsive, especially if you’re working with thousands of contacts.

• Faster Contact Loading: Your main Contacts page loads significantly faster.
• Smarter Search: When creating a campaign, the dropdown search bar now finds any contact list or group, no matter which page it’s on.
• Backend Boost: We’ve made several performance enhancements to make the whole app feel snappier.

Notifications should help you win, not distract you. Now with notification setting customizations, you can stay informed of what’s most important for you.

• Total control: Toggle every notification type ON or OFF – labels, calendar reminders, campaign updates, and payments. Your workflow, your rules.
• Smart defaults: New users get all notifications enabled automatically.
• Unified hub: One notification center with clear descriptions and smart filtering to enable and disable custom selections.

In your Messenger window is where deals live or die. Now you can label, favorite, and prioritize all in our mobile app.

• One-tap labeling: Add labels directly from your active conversations in Messenger — no navigation, no delays, only instant organization.
• Favorites that sync: Tap the Star icon for your hottest leads and see them across all devices. Know where to focus the moment you open the app.
• Advanced search: Find any label in seconds, even if you have hundreds.  Smooth performance, smart sorting, real-time updates.

• Automatic AI transcription and validation — Every voicemail drop is transcribed and verified to ensure it meets compliance standards.
• Proactive content scanning — Our AI catches non-compliant language before it reaches contacts, protecting your account while you scale.
• Seamless file uploads — Upload .mp3 and .wav files with clear size guidance. No format confusion—just drop your audio and go.
• Real-time validation feedback — Watch compliance checks happen in real time with progress indicators.
• Automatic library updates — All existing voicemail templates are automatically validated and brought up to current compliance standards.
• Clearer error messages — When something needs adjustment, you’ll get specific, actionable guidance on what to fix and why.

We’ve extended enterprise-grade compliance protection to better protect you:

• 1-to-1 message validation — Text and audio messages sent in Messenger conversations undergo a compliance check prior to being sent.
• Scheduled message protection — Even messages queued for later sending are validated by AI before they’re scheduled.
• Instant feedback on issues — Get immediate, clear error messages that show exactly what needs fixing.
• Consistent experience everywhere — Standardized error handling across our app means you always know what needs attention.

Easily shuffle between your team’s accounts to maintain a high level of accountability and see performance across markets from a bird’s-eye view.

• One-click access: Switch between primary and sub-accounts with a single click. No more logging in and out, and multiple open tabs.
• Central command center: Effectively manage your 10DLC status, account settings, and brands from one log in.

We know every dollar counts. That’s why we’re now offering greater savings with longer-term subscriptions, so you can increase your profits even more.

• Massive savings: Subscribe to our new Enterprise yearly plans directly from the platform and save up to $2,159 per year in perpetuity. That’s money back in your pocket!
• Full transparency: Upgrade plans and see every cost breakdown instantly—no guesswork, no support tickets, only easy upgraded access with one-click

Your database is your most valuable asset. Now, it’s more powerful than ever.

• Email discovery: Enrich your contacts with an email address and add another channel to your campaigns. More ways to connect means more deals in your pipeline.
• Actionable data: Use these newly discovered emails as custom fields for next-level personalization in your messaging templates.
• Smarter workflow: Import massive lists faster than ever with our new, streamlined process, all from the Contacts page.
• Deep property info: Enrich your contacts with essential land data, such as APN, parcel county, and parcel state.
• Suppress uploaded lists: Import your previously blocked, undeliverable, or opted-out contacts from other systems.

Your data is your goldmine. We’ve made it easier to put that data to work, whether you’re syncing with a CRM or using AI to find your next opportunity.

• AI-Ready Data: Get enriched, structured data ready for AI and analytics tools.
• Direct CRM Sync: Push campaign data straight to your CRM without the copy-paste nightmare.
• Lightning-Fast Exports: Pull thousands of records in seconds.

Better reliability, consistency, and crystal-clear audio quality on every call.

• Unified sync: 1-on-1 and dialer campaigns now share the same connection for consistency.
• Rock solid calls: Expect better reliability and audio quality across the board.

No more juggling campaigns one by one. Now you can build bulk follow-up sequences across thousands of contacts with just a few clicks.

• Up to 25 campaigns at once → Target contacts across your different audiences.
• Advanced filters → Segment by campaign, group, response date, area codes, labels and more.
• Smart phone selection → System automatically uses each contact’s last active number for seamless continuity.
• Auto-organization → Campaign names and lists are automatically created for you to keep things clean and simple.

If you invest in land, this one’s for you. When uploading your data sets, you can easily map default land fields quickly and efficiently.

• Parcel tracking → Save APN, acreage, county, and state fields in your contacts.
• Smart imports → Upload land lists and auto-map property fields with our field mapping.
• Integrated workflow → View and edit parcel data in the Info tab without switching screens.
• CRM-ready exports → All land data carries over when exporting conversations.

We’ve also polished the experience to keep you focused where it matters most—managing more conversations with greater speed and efficiency to reduce median response time.

• Messenger refresh → Unread conversations now stand out in white backgrounds, while read messages sit in a calm blue to enable faster sifting through conversations.
• Campaign safeguards → Smarter validation now prevents campaigns from starting if your balance is too low or contact lists aren’t compatible.
• Clean tooltips → Skiptracing hints and subscription status displays are now easier to read.

Your CRM deserves clean data—and now it gets it.

• Precise timestamps → Every message is exported with timestamps in ISO format.
• Conversation flow clarity → Sent/received indicators at a glance.
• Full phone context → Contact and phone numbers included.
• Structured format → No more hours wasted cleaning up exports.

We’ve significantly upgraded our infrastructure to ensure our platform is more scalable, reliable, and adaptable than ever. Whether you’re a solopreneur or manage a growing team, our software solutions are engineered to meet your performance and volume demands. We can support any texting volumes.

Stay connected and in control with these new updates designed to streamline your workflow and keep you informed while you’re on the go.

• Push notifications: You’ll now receive alerts for calendar events, campaigns, and payments. A new notifications center makes it easy to manage everything in one place.
• Smart reminders: Get notified 10 minutes before meetings, and when campaigns start or end.
• Swipe to organize: Quickly mark conversations as read or unread with a simple swipe gesture.

• Improved team access: Main accounts can view all team chats regardless of subscription status.
• Refreshed profile design: The profile screen has been updated for a cleaner look and better organization.

Stop guessing who needs follow-up. Track replies and follow up confidently while automation handles the rest.

• Awaiting reply view: The upgraded Sent folder instantly shows who hasn’t replied and needs follow-up, while the Unreplied messages hub provides a dedicated space for all messages and calls you haven’t responded to.
• Active campaign visibility: See when contacts are in active campaigns to avoid duplicate follow-ups.

Expand your reach with landline support while staying protected from messaging errors.

• Landline support: Call landline numbers directly in Power Dialer to expand your reach and boost conversions.
• Smart contact handling: Automatically routes calls to landlines and texts to mobile numbers while blocking SMS to landlines for compliance — all seamlessly managed.

Build trust and boost response rates using your real voice instead of robotic recordings.

• Upload your voice: Record voicemails in Calling or Messaging Setup that reflect your tone and personality — your voice, your brand, your results.

Now you can schedule drip messages up to a year apart, giving you full control over long-term engagement.

• Set delays up to 365 days between messages (was 30 days)
• Chain messages together for multi-year campaigns
• Simplified interface focused on days, not minutes
• Smart message randomization (1–30 min) to boost deliverability
• Sleek new campaign builder for easier planning and clearer navigation

• Push notifications allow you to stay on top of important conversations.
• Powerful conversation management with previews at your fingertips.
• Add contacts to your Do Not Contact list in a snap with one-click DNC.
• Pause, resume, filter, or delete campaigns on your phone – no desktop needed!

Your calling game just leveled up with tools that make you sound like a pro.

• See everything in one place – Call recordings appear immediately in your conversation history.
• Call tracker – Real-time call timer that shows exactly how long you’ve been recording.
• Scale without limits – Unlimited calling numbers for your dialer campaigns

Watch this quick video to set up your first power dialing campaign in no time.

• Smart business hours enforcement – Prevent users from running dialer campaigns outside of business hours, preventing compliance issues.

• Instant second-call attempts – When someone misses your first call and sees you calling a second time with little delay, they are more likely to answer since your call is perceived as important. Sometimes a double dial is all it takes to make that connection!
• Never lose track of what was said – Call recordings appear instantly in your conversation history.
• No more silent calls – Microphone access verification before campaigns start.
• More reporting visibility – Primary accounts with calling plans can now see sub-account conversations.

Say goodbye to distractions! We’ve redesigned “notifications” to help you stay focused and productive. You can now,

• Mark all as read – Clear your notifications with a single click.
• Get meeting reminders – Get notified 10 minutes before your next calendar event.
• Sleek notification panel – Enjoy a cleaner design with more control.
• Updated timestamps – No more “0 minutes ago” – you’ll now see “Just now” for recent alerts.

Customize your Messenger experience with a new resizable sidebar. Adjust the width of conversation previews and contact cards to your preference, and enjoy a consistent view across all devices. Learn more

Our Messenger has undergone significant improvements, now offering enhanced performance for quicker message loading. Effortlessly browse through extensive conversation histories without any lag.

Manage large campaigns with confidence using our new progress loader. You’ll stay updated throughout the campaign preparation process without the need to guess. Learn more

Monitor data export progress easily with our new indicator for Messenger contacts, providing real-time updates as your data exports.

If you’re purchasing phone numbers during brand registration and your balance is low, we’ll prompt you to top up. After recharging, you can quickly return to the search and continue your registration seamlessly.

The Macros popup has been revamped for a smoother experience:

• Improved search: Find macros with ease, even with short queries.
• Side panel improvements: Macros now appear in the left sidebar, leaving your messages visible.
• Focused typing: After selecting a macro, your cursor auto-focuses on the text input, ready for seamless typing.

The Enterprise SMS counter is now more user-friendly, displaying your remaining SMS quota at a glance. You’ll see the updated format: “Outbound SMS remaining 45,000 of 70,000.”

Stay informed about SMS usage and charges. Whenever your SMS exceeds one credit, you’ll receive a notification during message creation, ensuring you’re aware of additional charges. Learn more

We’ve enhanced the inbox view for better clarity, making it easier to see contact details, message previews, and unread message counts at a glance. Learn more

The full Group name will now be visible in the Messenger sidebar menu, making it easier to identify your contact groups.

No need to copy and paste! Click URLs directly from the conversation log on the Messenger page.

Inactive campaigns no longer display in the Campaigns filter, keeping your view uncluttered.

We’ve streamlined the Skiptrace UI for a simpler, more intuitive experience.

You can now export your custom data fields in Messenger, Contacts, and Campaigns, streamlining your data management process.

Find conversations quickly by filtering with custom date ranges. Edit custom header values directly from the contact’s Info tab for easier management.

Select all message template variants at the beginning of your campaign setup and enjoy an updated UI for easier template selection.

With the new button “View mode,” effortlessly see, edit, and delete event details with a simple click.

Macros have a new name and a better experience: Quick Replies. These are the same time-saving snippets you use to respond to motivated sellers, but with the power-user controls you’ve asked for:

• Drag to reorder: Arrange replies in the exact order you use them.
• Bulk actions: Select and delete multiple replies at once safely.
• Refreshed picker: Easier dropping of a saved reply mid-conversation.